Terms of Use

Overview

All information, tools and services provided to users on this website are hereinafter referred to as "Our Site".The site is run by Creatif Inc., which presides over the travel design "Sen-nen no Tabi'."Throughout this site, the terms "our" and "we" refer to the Creatif Inc..We provide this site subject to your consent to all terms, conditions, policies, individual provisions, precautions, and notices contained herein.

By accessing or purchasing on this site, you agree to use our Services ("Services") and be bound by the following Terms of Use (the "Terms of Use", "Terms of Use") including additional terms and policies referenced and/or linked on this site.Terms of Use apply to all users of this site, including but not limited to visitors, vendors, customers, merchants, and content contributors.

Please read the Terms of Use carefully before accessing or using this site.By accessing or using any part of this site, you agree to be bound by the Terms of Use.If you do not agree to all terms and conditions of the Terms of Use, you will not be able to access this site or use any part of this Service.If the terms of use are deemed to be an offer, the acceptance is explicitly limited to the terms of use.

New features and tools added to this site are also covered by the Terms of Use.You can always find the latest version of the Terms of Use on this page.We reserve the right to update, change or replace any part of the Terms of Use by posting any updates and/or changes to the Terms of Use on this site.It is the responsibility of the customer to periodically review changes to this page.If you continue to use or access this site after the changes have been posted, you agree to those changes.
This site is hosted by Shopify Inc.The company provides us with an online e-commerce platform for selling products and services.

Article 1 - Terms of Use of this Site

By agreeing to the Terms of Use, you indicate that you have reached at least the adult age in your country (state) or legal domain, or that your underage dependents have agreed to use this site.

You may not violate any law in your jurisdiction (including, but not limited to, copyright law) in the use of this Service or for any illegal or unauthorized use of our Products.

Do not send code with worm, virus, or destructive properties.

In the event of a failure or breach of the terms of use, Customer will immediately terminate the use of this Service.

Article 2 - General Provisions

The Site reserves the right to refuse this Service at any time for any reason.

Customer understands that Customer's content (not including credit card information) may be transferred unencrypted and (a) transferred over various networks (b) may be modified to match and comply with the technical requirements of the network or device to which it is connected.Credit card information is always encrypted during transfer over the network.

Customer agrees not to duplicate, copy, sell, resell or exploit any part of this Service, its use, access to this Service, or any contact on the website on which this Service is provided without our written permission.

The headings used in the Terms of Use are included for convenience and do not restrict or affect the Terms of Use.

Article 3 - Accuracy, completeness and timeliness of information

We are not responsible for any inaccurate, incomplete or up-to-date information provided on this site.The materials posted on this site provide general information only and should not be trusted as the sole basis for decision making without examining primary sources, more accurate and complete sources, or more timely sources.Please judge the reliability of the materials on this site at your own risk.

This site may contain historical records.Historical records are not necessarily current and are provided for customer reference only.We have the right to change the content of this site at any time, but we are not obligated to update the information on this site.Customer agrees that it is Customer's responsibility to periodically review changes to this site.

ARTICLE 4 – CHANGE OF THE SERVICES AND PRICE

The price of the product is subject to change without notice.

We reserve the right to change or discontinue this Service (or any part or content) at any time without notice.

We shall not be responsible for any damage caused to Customer or any third party by any change, price change, suspension or discontinuation of this Service.

Article 5 - Purchase of Experience products

Although we strive to display the colors and images of the products on the site as accurately as possible, we cannot guarantee that your computer monitor will display the colors correctly.
We reserve the right to limit the quantity of goods we offer.All product descriptions and prices are subject to change at any time without notice at our sole discretion.Our company reserves the right to discontinue the sale of any product at any time.The offer of products on this site will be invalid if prohibited.

We do not guarantee that the goods you purchased will meet your expectations or that errors in this Service will be corrected.

Article 6 - Accuracy of billing and account information

We reserve the right to refuse any order you place with us.If you change or cancel an order, we may attempt to contact you using the email address and/or billing address and phone number provided at the time of the order.We reserve the right to restrict or prohibit orders that appear to be placed by Distributor, Reseller at our sole discretion.
Customer agrees to provide the latest complete and accurate purchase and account information for all purchases made on this site.You agree to promptly update your account information and other information, including your email address, credit card number, and expiration date.This allows us to complete the transaction and contact you if necessary.

Article 7 - Optional Tools

We may provide customers with access to external tools that we do not monitor, control, or input.

Customer acknowledges and agrees that we provide access to such external tools "as is" and "available" without warranties, representations, conditions or support of any kind.We are not responsible for any damages arising from or in connection with the use of the optional external tools.

The use of the optional tools provided through this site shall be entirely at your own risk and judgment, with the understanding and consent of the terms and conditions of the external provider providing the tools.

In the future, we may offer new services and capabilities (including the release of new tools and resources) through this site.Such new features and services shall also be governed by the Terms of Use as being included in this Service.

Article 8 - Links to third parties

Certain content, products and services available through this site may include third-party materials.

External links on this site may direct you to third-party websites that are not affiliated with us.We shall not be responsible for investigating or evaluating its content or accuracy, nor shall we guarantee or bear any liability for any third party materials or websites or any other materials, goods or services of any third party.

We are not responsible for any loss or damage related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third party websites.Be sure to carefully review and understand the policies and practices of external providers before you make a transaction.If you have any complaints, complaints, concerns, or questions regarding third party products, please contact third party directly.

Article 9 - User comments, feedback and other submissions

If you submit a particular submission at our request, or send creative ideas, suggestions, plans or other materials online, by mail or other means (collectively referred to as "comments"), you agree that we may at any time and without restriction  edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you submit/send to us..We shall not have (1) the obligation to keep any comments confidential, (2) the obligation to pay compensation for any comments, or (3) the obligation to respond to any comments.
We may, but are not obligated to, monitor, edit or delete content that we have determined at our sole discretion that is illegal, aggressive, threatening, defamation, slanderous, pornographic or obscene or otherwise undesirable or infringing intellectual property.
You agree that your comments do not infringe any rights of any third party, including copyright, trademark, privacy, human rights or other personal or proprietary rights.You also agree that your comments do not contain slander, other illegal, violent, or obscene content, or any computer viruses or other malware that may affect the operation of this Service or the relevant website.We prohibit the use of fake e-mail addresses, impersonation of others, or misrepresentation of the source of comments by us or any third party.You are solely responsible for your comments and their accuracy.We are not responsible for any comments posted by you or any third party.

Article 10 - Personal Information

Our privacy policy applies to the submission of personal information through this site.To view our Privacy Policy, please click the [Link to Privacy Policy] .

Article 11 - Errors, errors and deficiencies

This site or this service may contain information related to product descriptions, pricing, promotions, offers, typographical errors, inaccuracies or deficiencies.We reserves the right to correct errors, errors or deficiencies (including after placing an order) at any time without prior notice, and to modify or update information or cancel an order if any information is inaccurate in this Service or on this Site.

We are not obligated to update, modify or clarify any information (including, but not limited to, price information) on this Service or on this Site, except as required by law.The date of revision or renewal of this Service or this Site may be stated but does not indicate that all information on this Service or this Site has been changed or updated.

Article 12 - Prohibited Matters

In addition to other prohibitions set forth in the Terms of Use, the use of the Site or its contents is prohibited if: (a) unlawful purpose; (b) inciting the execution or participation of illegal acts; (c) violation of international, national, prefectural or local regulations; (d) infringement or violation of our intellectual property rights; (e) gender, sexual orientation, religion, race, nationality, or disability,Phishing, Farm, Pretext, Spider, Crawling, Scrapping, (j) Obscene or immoral purposes, (k) Obstructing or avoiding the security functions of this Service, its affiliated Web sites or other Web sites or the Internet.In the event of a prohibited action, we have the right to terminate your use of this Service or this Site.

Article 13 - Limitation of Warranty Disclaimer and Liability

We do not warrant, represent or guarantee that your use of the service is non-interrupted, turning, safe, or error-free.

We do not guarantee that the results of the use of this Service will be accurate or reliable.
You agree that we may, at any time, delete or cancel this Service indefinitely without notifying you.

Customer expressly agrees that it is Customer's own responsibility to use or not be able to use this Service.This Service and all Goods and Services provided to Customer through this Service shall be provided "as is" and "available" for Customer's use (except as expressly stated by us) without express or implied warranties or warranties of any kind, including all implied warranties or conditions.
In no event shall the Creatif Inc., its officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any kind of injury, loss , replacement costs , or similar damages whether under contract or tort (including negligence).and shall not be liable for any loss or damage caused by the use of the Services or any other use of the Services or Products, including, but not limited to, errors or omissions in the Services or any other means available to the Services.
As some countries (states) or jurisdictions are not allowed to exclude or limit liability for consequential or accidental damages, such jurisdictions or jurisdictions will limit our liability to the maximum extent permitted by law.

ARTICLE 14 - COMPENSATION

Customer agrees to indemnify, defend, and hold harmless Creatif Inc.  and its affiliates, partners, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any and all claims or demands, including reasonable attorney's fees, arising out of or related to your violation of the terms of use or any documents referenced therein, or your violation of any law or the rights of a third party.

Article 15 - Separation Clause

If any provision of the Terms of Use is deemed illegal, invalid or unenforceable, the provisions are enforceable to the maximum extent permitted by the applicable law and the unenforceable part is considered separate from the Terms of Use.

Article 16 - Termination of Terms of Use

Any obligations and obligations of the parties arising prior to the date of termination shall remain in existence for any purpose upon termination of this Agreement.

The Terms of Use will remain in force unless and until cancelled by you or us.You may terminate the Terms of Use at any time by notifying us that you do not wish to use this Service or by discontinuing the use of this Site.
If we determine that you do not comply with or suspect that you do not comply with any of the terms or provisions of the Terms of Use, we may terminate the Terms of Use at any time without notice. You will be responsible for all amounts due up to the termination date, and/or access to the website (or any part thereof) may be denied for the period leading up to and following the termination date.

Article 17 - Complete agreement

Failure by the Company to exercise or enforce the rights or provisions of the Terms of Use shall not be considered a waiver of the applicable rights or provisions.

Terms of Use and our policies and operational rules in connection with this Site or this Service constitute a complete agreement and understanding between you and us, providing for your use of this Service, verbally or in writing, in place of any prior or concurrent agreements, communications, proposals (including but not limited to).

Article 18 - Modification of Terms of Use

You may check the latest Terms of Use at any time on this page.

We reserves the right to update, modify or replace any part of these Terms of Use by posting any updates or changes to the Site at its sole discretion.It is the responsibility of the customer to periodically check the site for any changes.You agree to these changes by continuing to use or access this Site or this Service after any changes to the Terms of Use have been posted.

Article 19 - Reservations, payments and contracts for experience products

We operate this site to provide customers with information about experience products, accept applications for purchase of experience products, conclude contracts based on their consent, and provide payment methods for usage fees.

Paragraph 1 (Reservation)
After checking the information of the experience products provided on this site, you will register the customer information designated by our company and apply for a reservation to purchase the experience products.
(2) After you make an application for a reservation, we will send an expression of our intention to accept the application to you using the registered email address or the means of communication provided by this Service, and the reservation will be confirmed when the reservation history is displayed on this site.
(3) A purchase contract shall be concluded at the time of confirmation of the above（2)clause.

Paragraph 2 (Payment of Charges)
You will pay the purchase price by the time limit specified by us according to the method specified by us.
(2) If it is found that payment cannot be made by a prescribed method after the reservation is confirmed, the customer agrees to pay the purchase price by another payment method, and if there is no available payment method, the purchase contract for the experience will be canceled.
(3) Customers, please confirm the terms of use specified separately by the payment provider designated on this site and proceed with the procedures for card payment, etc.

Paragraph 3 (Change/Cancel of Reservation)
In the event of a change or cancellation of the experience product purchase contract, the cancellation conditions specified in the individual experience purchase contract apply.
(2) Customers may apply for a change or cancellation of the purchase contract for the experience product through this service.Customer agrees that the Change or Cancellation of the Agreement shall take effect upon the notification of acceptance of the change or cancellation by the registered email address.
(3) Customer agrees in advance that even if an experiential purchase contract has been concluded, it may not be possible to implement the experiential product due to bad weather or other reasons.
(4) In the event of a trouble or dispute between the customer and the experience product provider due to a change or cancellation of the experience purchase contract, we shall work with the experience product provider to resolve the dispute.

Paragraph 4 (Prohibited Acts by Customers)
Customer shall not engage in any of the following acts in the use of this Service.
a. an act of violating the terms of use
b. an act that violates laws and regulations or public order
c. Acts that infringe on intellectual property rights such as copyrights, trademarks, etc. of the Company or a third party
d. Acts that infringe on the property, credit, honor and privacy of the Company or any third party
e. the act of posting or transmitting content that differs from the facts or is misleading
f. Acts for the purpose of harassment, slander, etc. against other customers or experience product providers
g. Any act of advertising, solicitation or commercial use unrelated to this Service
h. the act of transmitting or publishing harmful computer programs, etc. such as computer viruses
i. the act of disclosing or leaking personal information of a third party to another customer or a third party
j. Acts in violation of individual experience regulations, precautions, and other rules, etc. specified by the Company or the Experience Product Provider.
k. The act of using a credit card in another person's name without the permission of the holder, or of entering false credit card information, passwords, or other authentication information
l. Other acts deemed inappropriate by our company

Paragraph 5 (Response to Violations)
If we determine that you have violated the terms of use, we may take the following actions against you.
a. Modifying, disclosing, or deleting all or part of the contents posted or transmitted by the customer without prior notice to the customer.
b. preventing acts that violate the rules and requiring that similar acts be not repeated
c. suspension of the use of this Service
d. Deletion of Customer Registration
(2) In the event that a customer is harmed by the measures set forth in (a) to (d) above, the Company shall not be liable for any damage except in cases where there are grounds attributable to the Company.
(3) The Customer shall indemnify the Company for any damages suffered by the Company in violation of the Terms of Use.

Paragraph 6 (Company's Disclaimer)
We accept reservations for the purchase of experience products, sign contracts, change contracts, accept cancellations, settlement of purchase prices, etc. on behalf of the experience product provider, and we are not responsible for the implementation of the experience product.
(2) The Company shall not be responsible for any trouble that has occurred between or between the Customer and the Experience Product Provider.
(3) In cases where the Company or the Experience Product Provider is liable for damages to the Customer, unless the Company, its representative or its employer is intentionally or grossly negligent, the Company shall be liable for damages up to the amount equivalent to the purchase price, and shall not be liable for damages arising from special circumstances.

Paragraph 7 (Exclusion of Anti-Social Forces)
The customer represents and warrants to our company the following:

1. You are not a member of an organized crime group, a member of an organized crime group affiliate, or any other equivalent party (hereinafter referred to as "anti-social forces"), and you are not involved with any corporation or organization in which anti-social forces are involved.
2. You do not provide funds or conveniences to anti-social forces, nor do you allow your name to be used for the purpose of entering into or performing a contract.
3. You do not engage, either directly or through a third party, in violent demands, threatening behavior or violence, spreading false information, using fraudulent means or force to damage the reputation of our company and experience providers, or interfere with the operations of our company and experience providers, or any other similar actions.
4. If you violate or falsely represent compliance with clauses 1 through 3 above, we reserve the right to cancel the service agreement established with you, delete your registration, suspend your use of the service, and take any other necessary measures without prior notice.
5. Customers who violate this section shall compensate our company for any damages incurred as a result of or in connection with such violations.

Article 20 (Applicable Law and Jurisdiction)
The terms of use shall be governed by and construed in accordance with Japanese law.Japanese terms of use take precedence over English terms of use.In addition, in the event of a lawsuit between us and the customer in connection with the terms of use, the court having jurisdiction over our address shall be the exclusive agreed court in Japan.

Last Updated June 18, 2024

Guidelines for Cancelling Experience Product Purchases
Cancellation Procedure

Customers should request cancellations using their registered email address.
The cancellation takes effect once our company sends a notification of acceptance via email.
Cancellations may also occur due to circumstances from the experience provider.
Refunds will typically take about 10 business days from the date of acceptance of the cancellation.
Cancellation Fees

Please note that cancellation fees will apply when canceling a purchase. These fees also apply to any reductions in the number of participants.
However, cancellation fees will not apply if the cancellation is due to the experience provider's circumstances or if the experience cannot be conducted due to bad weather or other reasons.
Terms of Service Regarding Cancellations

According to Article 19, Section 3 of the Terms of Service (Changes and Cancellations of Reservations), the cancellation conditions specified in the individual experience purchase contract will apply when making changes or cancellations.
Changes or cancellations of experience product purchases can be requested through this service. The changes or cancellations take effect once a notification of acceptance is sent to the registered email address.
Customers acknowledge that even if the experience product purchase contract is concluded, the experience may not be conducted due to bad weather or other reasons.
In case of any trouble or disputes arising from changes or cancellations of the experience product purchase contract, our company will cooperate with the experience provider to resolve the issue.

Privacy Policy of Sen-nen no Tabi

This website (hereinafter referred to as "the Site") is operated by Creatif Inc., which presides over the travel design "Sen-nen no Tabi." This privacy policy explains how your personal information is collected, used, and shared when you visit the Site or make a purchase. By accessing the Site using a computer, mobile phone, or other devices, you agree to read and confirm this policy.

1. Personal Information We Collect

When you access the Site, certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device, is automatically collected. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

- "Cookies" are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.

- "Log files" track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

2. How Do We Use Your Personal Information?

We generally use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

4. Providing Information to Third Parties

We may provide your information to third parties in the following cases:

- When experience providers need the information to accept reservations, communicate about contract changes, conduct surveys, etc.

- When travel-related companies need the information to confirm reservations, communicate about contract changes, and coordinate before and after the experience.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

5. Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Security Measures

We take necessary and appropriate measures to manage your information safely.

8. Outsourcing

We may outsource part of the handling of your information. In such cases, we will take necessary and appropriate supervision to ensure that the contractor manages personal information safely.

9. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. When we do, the revised policy will apply from the date we specify.

Last updated: June 18, 2024

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@wanderjpn.com.