FAQ
Q: What is "Experience Content"?
A: "Experience Content" refers to our travel experience products. It means special experiences that make use of the region's history and cultural traditions.
Q: What kinds of experiences are offered?
A: The experiences offered include formal shrine visits, treasure hall tours, pottery studio visits, craftwork appreciation, tea ceremonies in special settings, meals at traditional restaurants, and castle town strolls. For details, please refer to the Experience Content page.
Q: How do I book Experience Content?
A: Booking is easy and can be done online. Select your preferred date and time, enter the required information, and confirm your reservation. You will receive a notification with the details.
Q: What is included in the experience fee?
A: The fee includes entrance fees, tea, meals, souvenirs, service charges, and taxes. The specifics vary by experience, so please check the details for each product on the Experience Content page.
Q: How do I pay the experience fee?
A: Payment is made in advance by credit card. During the purchase process, you can select your preferred electronic payment method.
Q: Can I cancel or change my booking?
A: After your reservation is confirmed, cancellations and changes are possible. The cancellation policy varies by experience, and cancellation fees may apply after a certain period.
Q: Can I book accommodation or transportation?
A: We do not arrange accommodations or transportation. Please arrange your own hotel and taxi bookings.
Q: Is there any special preparation needed to participate in the experiences?
A: No special preparation is required. However, some experiences may have dress code restrictions, especially in the summer. Please check in advance.
Q: Are there any conditions for participating in the experiences?
A: There are no specific conditions, but please inform us in advance if you are bringing children or using a wheelchair. If you have any special requests, feel free to contact us.
Q: Is foreign language support available?
A: Many experiences can be conducted in English. If you require other languages or specialized interpreters, please notify us in advance.
Q: Are there restrictions on the number of participants?
A: Yes, the maximum number of participants is six. Generally, one group consists of 2 to 6 people. In some cases, there may be more than one group, but the total number of participants will still be limited to six.
Q: What should I do if there is a sudden schedule or content change?
A: If there are sudden changes in timing, we will respond via email or an emergency contact phone number. For same-day cancellations, please follow the cancellation policy for each experience.
Q: Can the experiences be customized?
A: Yes, customization is possible. However, additional fees may apply.
Q: Can I take photos or videos during the experiences?
A: Some experiences or areas may prohibit photography. Please check the details for each experience product.
Q: What is the refund policy if I cancel my reservation?
A: Refunds will be processed promptly according to the cancellation policy. Details will be provided on your reservation page or via email.